1 Year Standard
Every Litset desktop ships with a 1 year standard warranty by default.
Warranty
Coverage you can check, terms you can read.
Every Litset product ships with a standard warranty, extendable at configuration time. Look up your coverage by serial number, and read the full warranty policy and terms below.
Warranty
Standard coverage, extendable at configuration time
Extended to 2–5 Years
Extend coverage up to 5 years directly in the configurator when you build your quote — no separate request needed.
Institutional Terms
Schools, offices, and government departments ordering in bulk can request warranty and service terms suited to their rollout.
Warranty Check
Look up your product's warranty by serial number
At a Glance
The short version
Covered
Manufacturing defects, and hardware that fails on its own during normal, intended use.
Not covered
Physical damage, liquid, power surges, unauthorised repair, software, and normal wear.
To claim
Contact us with your serial number, invoice, and a description of the fault.
Response
Complaints attended within 24–48 hours. Replacements, where applicable, in 3–5 working days.
Warranty Policy
What's covered, and what isn't
What the warranty covers
Every Litset product is built and tested to perform reliably under normal operating conditions. Your warranty covers defects in materials and workmanship — in plain terms, a product that fails because of how it was made, rather than because of something that happened to it after delivery.
Within the warranty period shown on your invoice, this includes:
- Manufacturing defects present in the product when it was supplied
- Faulty components or parts supplied by Litset
- Internal hardware that stops working during normal, intended use
- Functional failure that is not the result of damage, misuse, or an external cause
For cover to apply, the product must have been used as intended, installed correctly, and operated within the conditions set out in its user manual and specifications.
What this looks like in practice
Some examples of the kind of fault a warranty claim would normally cover:
- Desktops and cabinets — the system will not power on because an internal component has failed, or a motherboard or power supply fails during normal use.
- Monitors — the display will not power on, or the internal display electronics develop a fault on their own.
- Keyboards and mice — keys or buttons stop responding because of an internal defect rather than damage or spillage.
- Interactive panels and digital signage — the display fails to power on, or touch stops working, because of a fault inside the unit.
- Standees and wall mounts — a bracket, weld, or structural part supplied by Litset fails despite correct installation and normal use.
What it does not cover
The warranty covers manufacturing defects. It does not cover damage or failure caused by something external to the product. The exclusions below apply to all Litset products unless your invoice or a written agreement says otherwise.
Physical and accidental damage
- Cracked or broken screens, panels, and glass
- Dents, impact marks, broken bezels, cabinets, or housings
- Scratches and cosmetic marks occurring after delivery
- Broken ports, connectors, bent pins, or damaged cables
- Damage from dropping, knocking, or mishandling the product
- Damage occurring during transport or relocation after delivery
Liquid and moisture
- Spills, splashes, or immersion in any liquid
- Damage from moisture, condensation, or humid conditions
- Corrosion, or damage from cleaning fluids entering the product
- Use in an environment the product is not rated for
Electrical and power supply
- Voltage fluctuation, power surges, and short circuits
- Incorrect voltage, improper earthing, or faulty electrical wiring at the site
- Lightning strikes and unstable mains supply
- Use of incompatible or non-approved power adapters
We recommend connecting Litset products through a suitable stabiliser, UPS, or surge protector. Damage caused by the power supply at the installation site is outside the warranty.
Unauthorised repair or modification
- Damage caused by the product being opened, repaired, or serviced by anyone not authorised by Litset
- Internal modification, rework, or soldering by an unauthorised technician
- Fitting of non-approved components or parts
- Any tampering that affects how the product functions
Where the serial number has been removed, altered, or made unreadable, we may be unable to verify the product's warranty status and the claim cannot be processed.
Software and data
The warranty covers hardware. Unless agreed in writing, it does not extend to software or to the data stored on a product:
- Operating system faults, configuration, and driver issues
- Viruses, malware, and third-party applications
- Software compatibility and network configuration
- Loss, corruption, or accidental deletion of data
Please back up your data before sending any product in for service. Repair and replacement can involve resetting or replacing storage, and Litset cannot be responsible for data lost during service.
Third-party products and accessories
- Hardware, peripherals, or accessories not supplied or approved by Litset
- Non-standard cables, adapters, and mounting hardware
- Damage to a Litset product caused by a third-party component connected to it
Installation-related damage
- Damage caused by incorrect installation, assembly, or wall mounting
- Mounting on an unsuitable wall or surface, or with unsuitable fasteners
- Exceeding the stated weight or load capacity of a mount or standee
- Units falling, tipping, or being moved improperly after installation
Where a product is installed by someone other than Litset, ensuring the wall, structure, fixings, and method are suitable for the weight of the display is the responsibility of the customer or their installer.
Normal wear and tear
- Cosmetic scratches, surface marks, and fading through regular use
- Gradual wear of keys, buttons, and moving parts
- Any deterioration expected from ordinary use over time
Outside the product itself
- Use of the product for a purpose it was not designed for
- Operation outside its specified environmental or operating conditions
- Outdoor use of a product not rated for outdoor installation
- Damage from fire, flood, pest infestation, or other events beyond our control
Making a Claim
How to raise a warranty claim
Contact Litset support by phone, WhatsApp, or email, or raise a ticket from the Support page. Please have the following ready:
- Product name, model, and serial number
- Invoice or proof of purchase
- Date of purchase
- A description of the fault, and when it started
- Photos or a short video of the issue, if we ask for them
Response and resolution
Service complaints are attended to and worked through within 24 to 48 hours of being registered. Where a product or part needs replacing, replacement is typically completed within 3 to 5 working days.
Before a claim is approved we may carry out remote troubleshooting, ask for photographs or video, or inspect the product. If testing shows the product is working within its specifications, it may be returned as no defect found, without warranty repair.
Repair or replacement
Where a covered defect is confirmed, Litset will, at its discretion, repair the product, replace the affected component, or replace the unit. Where the original part is no longer available, an equivalent may be supplied. A repaired or replaced product carries the remaining warranty period of the original unless stated otherwise.
Warranty cover follows the product rather than the buyer. If a product changes hands, the remaining warranty continues, provided the original invoice and serial number are available and the product is covered under a valid insurance policy where one applies.
Scope
Limits of this warranty
Warranty service is limited to repairing or replacing the defective product or component. To the extent permitted by law, Litset is not responsible for loss of data, business, revenue, or productivity, or for any indirect loss arising from a product being unavailable.
Installation, relocation, dismantling, reinstallation, preventive maintenance, and demonstration are not part of standard warranty service unless specifically included in your invoice or service agreement.
The warranty period and service arrangements for your product are those stated on your invoice, warranty card, quotation, or written agreement. Where a project, tender, or institutional order carries its own agreed terms, those terms apply to that order.
Litset reserves the right to inspect a product and determine whether a reported issue falls within warranty. Nothing in this policy limits any rights available to you under applicable law.
Need to Make a Claim?
Raise a ticket and we'll track it end to end.
Have your serial number and invoice reference ready so we can respond faster.